Information Security Alert:

Please note: Fidelity Bank of Florida will never make contact via social media. Contact us directly if you have questions or are contacted via Twitter, Facebook, or any other form of social media.


Lost or Stolen Debit Cards - 1-800-500-1044
Merritt Island Office 321-452-0011
Longwood Office 407-830-4404

Identity Theft

What to do?

If you suspect you’ve been a victim of identity theft, print and follow this checklist.

  • File a report with your local police or in the community where the identity theft occurred. Get a copy of the police report. You will need this to demonstrate to credit card companies and other lenders that you have been victimized.

Contact one of the credit bureaus’ fraud departments:

Experian® 1-888-397-3742
Equifax® 1-800-525-6285
TransUnion® 1-800-680-7289

  • The company you call is required to contact the other two, which will place an alert on their versions of your report too. Once you place a fraud alert in your file, you are entitled to order free copies of your credit reports.

  • Close all unauthorized accounts or accounts that have been tampered with. The FTC provides an identity affidavit that you can use on its website.

  • Keep good records. One of the unsettling aspects of identity theft is that it can haunt you for years after the crime has occurred. Documenting your case will provide your best defense. Along with copies of police reports and affidavits, you should keep records of phone calls, along with names of individuals you spoke with and dates of the calls. Follow up phone calls in writing, using certified mail.

  • Most fraud alerts expire in three to six months; that may not be long enough to protect you. Send a letter to the credit bureaus requesting that the alerts remain on your account for seven years, the maximum that most allow. You can always cancel the fraud alert before then.

SecurLOCK Equip

SecurLOCK Equip is a new mobile app that allows you to control how, when and where your debit cards are used. It is a simple and secure way to manage and monitor your payment transaction activity. SecurLOCK Equip can help keep your payment cards safe and provide instant notifications whenever your card is used.