Information Security Alert:

Please note: Fidelity Bank of Florida will never make contact via social media. Contact us directly if you have questions or are contacted via Twitter, Facebook, or any other form of social media.

 

Our Service Pledge

Our Service Pledge

Our personal pledge to extend World Class Service

  • We will present a positive impression to customers with a neat appearance.
  • We will greet customers with a smile, eye contact and positive body language.
  • We will acknowledge customers as soon as they approach.
  • We will be the first to verbally welcome and say farewell to all customers.
  • We will answer the phone within two rings, identify myself, and offer a welcoming salutation.
  • If we know your name, we will use it! If we don’t we will learn it.
  • We will respond promptly to customer requests and inquiries.
  • We will practice active listening skills to show respect and ensure I understand the customer requirements.
  • We will strive to consistently provide helpful and accurate information and make valuable recommendations.
  • We will conclude each customer experience by asking if there is anything else we can do for them.